Integrated Shield Plan Claims

For Private Hospitals

Step 1: Select Your Preferred Medical Specialist

You can find the panel listings for the various insurers below:

  1. HSBC Life
  2. Income
  3. Singlife

Step 2: Arrange Appointment with Your Selected Specialist

Below are the available methods for making appointments with your preferred specialist. Kindly remember to identify yourself as a Shield policyholder when seeking treatment from your preferred medical provider.

 
HSBC Life

You may call their 24-hour hotline at 6342 5292 or make an appointment directly with the selected specialist/clinic.

 

Income

Make appointment directly with the selected specialist/clinic.

 
Singlife

Make appointment online or directly with the selected specialist/clinic. You may also contact Singlife’s Shield Panel helpline at 1800 600 0066, assistance is available 24 hours daily.

Step 3: Pre-hospitalisation consultation/scans/tests

Make full payment for all bills and keep the finalised invoice.

Step 4: Apply for Pre-approval/Pre-authorisation/Letter of Guarantee (LOG)

HSBC Life

  1. Request for LOG pre-authorisation at least 3 days before the procedure by calling HSBC Life Shield Panel Hotline at 6342 5292
  2. HSBC Life will assist you with the information and documents required
  3. Upon approval, your LOG  will be sent directly to the hospital – no action is needed from you
 
Income

Income does not provide pre-authorisation but can issue a Letter of Guarantee (LOG) to waive the hospitalisation deposit of up to $30,000 for a panel specialist or up to $10,000 for a non-panel specialist.

On the day of admission, simply inform the hospital admission officer that you wish to request an LOG, and they will assist in obtaining it on your behalf.

 

Singlife

  1. Before proceeding with your planned admission or treatment, request your private panel specialist to submit the Pre-approval Request Form for you.
  2. If you prefer to handle it personally, you can call Singlife at 1800 6000 066 with the following information:
    • NRIC & name of the Life Assured
    • Name of the doctor
    • Name of the doctor’s clinic
    • Date of the planned admission/day surgery
    • Name of the hospital/clinic for the admission/day surgery
  3. Request for pre-approval at least 5 working days but no more than 6 weeks before your planned admission.

Step 5: Hospitalisation/Day Surgery

The hospital/clinic will e-file the hospitalisation/day surgery claim with the insurance company for you. The insurance company will settle the covered portion of the bill directly with the hospital/clinic. The hospital/clinic will then send you the final bill and process any refunds to you if applicable.

Step 6: Post-hospitalisation consultation/scans/tests

Make full payment for all bills and keep the finalised invoice.

Step 7: Submit pre- and post-hospitalisation claims

HSBC Life

Send the fully settled medical invoices to [email protected]. Otherwise, follow our step-by-step guide to submit the claim yourself.

 

Income

Send the fully settled medical invoices to [email protected]. Otherwise, follow our step-by-step guide to submit the claim yourself.

 
Singlife

Send the fully settled medical invoices to [email protected]. Otherwise, you may also email the invoices to [email protected] with the subject header “Claims Submission: [Policy Number]” to submit the claim yourself. 

Updated 16th May 2024, ©2024 HAVEND PTE. LTD. ALL RIGHTS RESERVED.