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Integrated Shield Plan Claims
For Government Restructured HospitalsStep 1: Pre-Hospitalisation Consultation/Scans/Tests
Make full payment for all bills and keep the finalised invoice.
Step 2: Letter of Guarantee (LOG) During Admission
A LOG helps you obtain a partial or full waiver of the upfront cash deposit required for hospitalisation or day surgery, subject to acceptance by the hospital.
On the day of admission, simply inform the hospital admission officer that you wish to request a LOG, and they will assist in requesting the LOG on your behalf.
The LOG limits for the respective companies are as follow:
HSBC Life: Up to $120,000
Income: Up to $50,000
Singlife: Up to $80,000
Step 3: Hospitalisation/Day Surgery
The hospital/clinic will e-file the hospitalisation/day surgery claim with the insurance company for you. The insurance company will settle the covered portion of the bill directly with the hospital. The hospital will then send you the final bill and process any applicable refunds.
Make full payment for all bills and keep the finalised invoice.
Step 5: Submit pre- and post-hospitalisation claims
Follow our step-by-step guide to submit the claim yourself or send the fully settled medical invoices to [email protected].
Follow our step-by-step guide to submit the claim yourself or send the fully settled medical invoices to [email protected].
You may email the invoices to [email protected] with the subject header “Claims Submission: [Policy Number]” to submit the claim yourself or send the fully settled medical invoices to [email protected].
Updated 27 Aug 2024, ©2024 HAVEND PTE. LTD. ALL RIGHTS RESERVED.
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