Integrated Shield Plan Claims
For Private HospitalsStep 2: Arrange Appointment with Your Selected Specialist
Below are the available methods for making appointments with your preferred specialist. Please remember to identify yourself as a Shield policyholder when seeking treatment from your preferred medical provider.
HSBC Life
You may call their 24-hour hotline at 6342 5292 or make an appointment directly with the selected specialist/clinic.
Income
Make appointment directly with the selected specialist/clinic.
Singlife
Make appointment online or directly with the selected specialist/clinic. You may also contact Singlife’s Shield Panel helpline at 1800 600 0066, assistance is available 24 hours daily.
Make full payment for all bills and keep the finalised invoice.
Step 4: Apply for Pre-admission Assessment (PAL)/ Pre-authorisation/ Letter of Guarantee (LOG)
HSBC Life
Income
Income does not provide pre-authorisation but can issue a Letter of Guarantee (LOG) to waive the hospitalisation deposit of up to $30,000 for a panel specialist or up to $10,000 for a non-panel specialist.
On the day of admission, simply inform the hospital admission officer that you wish to request an LOG, and they will assist in obtaining it on your behalf.
Singlife
The hospital/clinic will e-file the hospitalisation/day surgery claim with the insurance company for you. The insurance company will settle the covered portion of the bill directly with the hospital/clinic. The hospital/clinic will then send you the final bill and process any refunds to you if applicable.
Step 6: Post-hospitalisation consultation/scans/tests
Make full payment for all bills and keep the finalised invoice.
Step 7: Submit pre- and post-hospitalisation claims
Follow our step-by-step guide to submit the claim yourself or send the fully settled medical invoices to [email protected].
IncomeFollow our step-by-step guide to submit the claim yourself or send the fully settled medical invoices to [email protected].
SinglifeEmail the invoices to [email protected] with the subject header “Claims Submission: [Policy Number]” to submit the claim yourself or you may send the fully settled medical invoices to [email protected].
Updated 4 Oct 2024, ©2024 HAVEND PTE. LTD. ALL RIGHTS RESERVED.
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